Parks and Recreation
Registration Guidelines

Printable Registration Form
The printable registration form on this site may be used by either mailing the completed form to FCPRD at 107 N. Kent Street, Winchester, VA 22601, or by bringing it to our main office at the same address, between 8 a.m. and 4:30 p.m. No registration will accepted without payment.

For information concerning registration for the basicREC program, click here.

1. No registration will be accepted without payment. If participant has allergies or needs other accommodations, please indicate at registration.

2. If you are registering someone from a different address, you must use a separate form. Feel free to copy this form as needed or download a form from our web site.

3. Participants must register prior to the start of all programs or by the registration deadline if one is specified in the program information.

4. We will make every effort to notify participants if we must cancel a program. FCPRD shares facilities with Frederick County Schools and must cancel programs when these facilities are not available. For updates, listen to local radio stations, call 540-665-5678 and select “3” for cancellations, or visit the web site at www.fcprd.net and click on the cancellations button.

5. Refunds will be given until a program begins to the registering household; however, a 20% administrative charge will be deducted. In the case where goods and/or services have been purchased (i.e. tickets, transportation costs, deposits, reservation charges) participants may not be given a full refund. In most cases, household accounts will be credited (100%) in lieu of a cash refund. No refunds or household credits will be approved after the start of a program. Separate fees apply for withdrawal from basicREC, CAMP basicREC and kinderREC. Refer to the parent handbook available online at www.fcprd.net or call the main office for full details.

6. Participants must be picked up by the program ending time. Late pick up fees apply: $15 for the first 15 minutes or any portion thereof; $2 per minute over 15 minutes.

7. In the event your account should become delinquent you will be assessed a weekly $20 late fee until your account is paid in full. Returned checks are assessed an additonal $35 NSF fee. Your account may be forwarded to the County Treasurer’s Office for collection if your account is not paid in full.

8. Late registrations: There is no guarantee of acceptance into a program after a registration deadline passes. There is a $10 late fee for individual registrations and a $50 late fee for team registrations.

9. If your child will need to self-administer medication during any FCPRD program please call the main office at (540) 665-5678 prior to registering

Online Registration General Introduction
The Frederick County Parks and Recreation Department is pleased to introduce WebTrac Online registration. This system will enable you to register online for programs, activities, and certain facilities offered by our department. If you have any questions, please call us at 540-665-5678 or email us.

If you have not registered with us in the past, please call us at 540-665-5678 to be assigned a user ID and password. You must be at least 18 years of age and have a valid credit card to process registration online. If you do not have a credit card, a household credit can be established through payment at our main office at 107 N. Kent Street in Winchester prior to registration.

To view program activities offered by the department, you may login as a guest. However, to enroll in programs, you must have an account created.

Online Registration Instructions and How to Login
Step 1 – Finding Your Household ID Number
  • The first time you login, your user name is your household ID number and your password is your home phone number (10 digits, no spaces or dashes).
  • To find your household ID number, look at a current customer receipt. On your customer receipt, the household ID number appears in the upper left hand corner just under the Receipt # and Payment Due Date information. If you do not have a current receipt, please call our main office at (540)665-5678.
  • Enter your Household ID Number and your password and click the SIGN IN button.
  • The first time you login to the system, you will be prompted to change your password. On this screen you can change your user name and password. You can also set security questions that will be asked if you forget your password. Enter the information and click the SUBMIT button. This information can be edited later under the My Account link on the main page.
Step 2 – Shopping for classes

  • Once you have logged in to the system, you are ready to begin shopping for classes. Begin by clicking the SEARCH option then chose to search for an activity by ACTIVITY NUMBER or TYPE.
  • You may also chose the SHOP option then click ACTIVITY ENROLLMENT.
  • If you know the activity number, enter it in the box at the appropriate box and click on SEARCH.
  • If you are not sure of the activity number, you may search for classes by type by clicking the ACTIVITY TYPE link.
  • Once you have selected the class in which you wish to enroll, select the appropriate family member to enroll in the class.
  • Click the ADD TO CART link to add the class to your shopping cart.
  • After clicking the ADD TO CART link, a Release of All Claims and Promise Not To Sue will appear. Read through the information carefully and click the appropriate button at the bottom of the page. By clicking the “Yes, I Agree” button, the registration process will continue. If you click the, “No, I do not” button, the class will not be added to your shopping cart.
  • A message will then appear stating you have been added in the class. You will also be asked if you would like to enroll is other classes. You may continue registering for classes following the same information from above.
Step 3 – Checkout

  • You must proceed to checkout to complete the transaction or you will not be registered for the class.
  • You may either click the CHECKOUT link or if you are viewing your Shopping Cart, click the PROCEED TO CHECKOUT link.
  • The Shopping Cart will display all the classes you selected. If you are satisfied, click the PROCEED TO CHECKOUT link.
  • Enter your 16-digit credit card number with no spaces or dashes, and then enter your 4-digit expiration date (i.e. 0506 for May 2006).
  • Review your billing information and click on the GO button to begin the payment authorization process. Please be patient! Clicking the GO button more than once may result in you being charged multiple times.
  • Once the payment is authorized, your receipt will appear in your browser. You can print (printer icon) and/or save (disk icon) your receipt for your records.
  • Once you have closed the receipt, your transaction is complete. At this point, you may select from three options: BACK TO OUR HOMEPAGE, MORE SHOPPING, or FINISHED.
FAQs About Online Registration
How do I find my household ID number?
Your household ID number can be found by looking at a current customer receipt. On your customer receipt, the household ID number appears in the upper left hand corner just under the Receipt # and Payment Date information.

I forgot my password, can you email it to me?
If you have an email address in the system and provided answers to the security questions (mother's maiden name, favorite color), we can email your password to you. Just click the Having Trouble Signing In? link on the WebTrac login screen. If you didn't enter an email address or answer the security questions, you'll have to contact us at 540-665-5678.

I'm supposed to have a credit in my account; how can I check?
After logging in to the system, select "My Account" then "View My Shopping." Any credit will be displayed on this screen next to the Total Activity Balance for Household. If your credit does not appear, call our offices at 54-665-5678 for assistance or email us.

I tried to sign up for a class but I get an "age conflict" message. How do I proceed?
This probably means that the birthdate of the household member you are trying to enroll is either not entered or is not within the age specifications for this particular program. Roll over "My Account" in the top navigation bar to get the drop down menu. Then select "Change Family Member". On this screen check the names and birthdates of all people in your household for accuracy and make any necessary changes.

How do I use a household credit to pay for classes online?
After verifying the credit is in the system, add your classes to your shopping cart. When you proceed to the checkout, the system will automatically deduct your credit from your total bill. The remainder must be paid with a credit card. If the credit covers the total bill, no credit card information is necessary.

There was an error processing my credit card. What could be the problem?
Be sure you have selected the appropriate credit card type (Visa or MasterCard only) in the drop down box. Enter your card number without any spaces or dashes. The expiration date should also be entered without any dashes or slashes. If you still have trouble, contact our offices at 540-665-5678.

I signed my child(ren) up for camp this past summer. How can I get a statement for tax purposes?
After logging in to the system, select "My Account" then "Print a Childcare Statement." You will then select the Tax Year for which you are requesting the statement. Finally, click the link for the childcare statement (note: statements are printed in Adobe PDF). If you have trouble printing your statement, call our offices at 54-665-5678 for assistance or email us.

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